Billing Terms & Payment Security

At Lunaliame, we want every checkout experience to be clear, secure, and reliable. This page explains how payments are handled, how billing information is protected, and what customers should know before placing an order.

Secure Checkout

Our website uses Secure Sockets Layer (SSL) technology to help protect information entered during checkout.

SSL helps encrypt sensitive data while it is transmitted online, including billing details, contact information, and payment-related information. This helps create a safer shopping experience and reduces the risk of unauthorized access during online transactions.

Payment Security

Lunaliame does not store your full credit card or debit card number on our website.

Payments are processed through secure third-party payment providers. These providers are responsible for handling payment information safely and following applicable payment security standards.

After your order is completed, Lunaliame may only have access to basic order and billing details, such as your name, billing address, shipping address, email address, order information, and limited payment reference details when available.

PCI DSS Standards

Payment Card Industry Data Security Standard, also known as PCI DSS, is a security standard for businesses and payment providers that handle card payment information.

Our checkout and payment processing partners are expected to follow PCI DSS requirements to help protect customer payment data and reduce the risk of payment fraud.

Lunaliame does not directly collect, process, or store full card details on our own servers.

Accepted Payment Methods

We accept the payment methods displayed at checkout.

Available options may include:

  • Visa

  • Mastercard

  • American Express

  • Discover, where available

  • Debit cards

  • Other secure payment methods shown at checkout

Payment options may vary depending on your location, device, bank, and checkout provider.

Currency

All prices on our website are listed in Australian Dollars (AUD) unless otherwise stated.

If your bank or payment provider uses another currency, you may be charged currency conversion fees or international transaction fees. These fees are charged by your bank or payment provider, not by Lunaliame.

Payment Terms

All orders must be paid in full at checkout before they can be processed.

By placing an order, you confirm that:

  • The payment method belongs to you or you are authorized to use it

  • The billing information provided is accurate and complete

  • The order details have been reviewed before payment

  • You agree to pay the full amount shown at checkout

  • You agree to our Terms of Service

If a payment is declined, reversed, flagged, or unsuccessful, the order may not be processed.

Shipping Charges

Standard shipping is currently offered according to our Shipping & Delivery Policy.

Any shipping fees, taxes, or additional charges that apply to your order will be displayed at checkout before you complete payment.

Please review your full order total before confirming your purchase.

Order Verification

For customer protection and fraud prevention, we may review orders before processing them.

We reserve the right to request additional information, verify billing details, limit quantities, refuse an order, or cancel an order if the transaction appears suspicious, incomplete, unauthorized, or in violation of our policies.

If we make changes to your order or cancel it, we may contact you using the email address or contact details provided at checkout.

Billing Information

Customers are responsible for providing accurate billing and contact information at checkout.

Incorrect billing information may cause:

  • Payment failure

  • Order delays

  • Failed verification

  • Shipping delays

  • Order cancellation

Please make sure your billing address, shipping address, email address, and phone number are correct before placing your order.

Refunds and Payment Reversals

Approved refunds are issued to the original payment method used at checkout.

Once a refund is processed by Lunaliame, your bank, card issuer, or payment provider may take additional time to make the funds available in your account.

For full details about returns, refunds, replacements, and exchanges, please review our Return & Refund Policy.

Privacy and Personal Information

Lunaliame respects your privacy. We do not sell your personal information.

Customer information is used to process orders, provide support, arrange delivery, prevent fraud, and improve our store experience.

For more information about how customer data is collected, used, and protected, please review our Privacy Policy.

Contact Information

For billing questions, payment issues, order verification, refunds, or customer support, please contact us through our Contact Page or using the details below:

Store Name: Lunaliame
Address: 109 High St, Northcote VIC 3070, Australia
Phone: [Add your phone number here]
Email: contact@lunaliame.com

Please include your order number, full name, and the email address used at checkout so we can assist you faster.

Thank you for shopping securely with Lunaliame.