Privacy policy

This Privacy Policy explains how Lunaliame collects, uses, stores, and protects customer information when you visit our website, place an order, contact us, or use our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order or interact with our store, we may collect personal information needed to process your purchase and provide customer support.

This may include:

  • Your full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order details

  • Payment confirmation details

  • Customer service messages

  • IP address and device information

When you browse our website, we may automatically collect basic technical information such as your browser type, device type, operating system, pages visited, and website activity. This helps us improve the shopping experience and keep our website secure.

2. How We Use Your Information

We use your information to operate our store and provide our services.

Your information may be used to:

  • Process and confirm orders

  • Arrange shipping and delivery

  • Send order updates and tracking information

  • Respond to customer support requests

  • Handle returns, refunds, or exchanges

  • Improve our website and customer experience

  • Prevent fraud or unauthorized activity

  • Comply with legal or tax obligations

  • Send marketing emails only if you have agreed to receive them

We do not sell your personal information.

3. Consent

When you provide personal information to complete a transaction, place an order, arrange delivery, or request a return, you consent to us collecting and using that information for that specific purpose.

If we ask for your information for another reason, such as marketing, we will ask for your permission or give you the option to decline.

You can withdraw your consent at any time by contacting us at:

Email: support@lunaliame.com

4. Email Marketing

If you choose to subscribe to our email marketing, we may send you updates about new products, store news, offers, and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

5. Disclosure of Information

We may share your information only when necessary to operate our store, complete your order, or comply with legal requirements.

This may include sharing information with:

  • Payment processors

  • Shipping carriers

  • Order fulfillment services

  • Website hosting providers

  • Customer support tools

  • Fraud prevention services

  • Legal or regulatory authorities when required by law

We may also disclose information if you violate our Terms of Service or if disclosure is needed to protect our rights, customers, or business.

6. Payments

Payments are processed securely through third-party payment providers. Lunaliame does not store your full credit card details on our website.

Payment providers may collect and process payment information according to their own privacy policies and security standards. These providers are responsible for securely handling payment data and complying with applicable payment security requirements.

7. Third-Party Services

We may use third-party services to help operate our website, process payments, deliver orders, provide analytics, or improve customer support.

These third-party providers only receive the information needed to perform their services. However, they may have their own privacy policies that explain how they handle your information.

Once you leave our website or are redirected to a third-party platform, this Privacy Policy no longer applies. We recommend reviewing the privacy policies of any third-party services you use.

8. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, content, security, or policies of other websites.

When you click an external link, you should review that website’s privacy policy before providing any personal information.

9. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

We use secure systems and trusted service providers to help protect customer data. However, no method of online transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.

10. Cookies

Our website may use cookies and similar technologies to improve your shopping experience.

Cookies may help us:

  • Keep items in your cart

  • Remember website preferences

  • Understand website traffic

  • Improve store performance

  • Support secure checkout

  • Measure marketing performance

You can choose to disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.

11. Age of Consent

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have permission from a parent or legal guardian to use this website.

We do not knowingly collect personal information from children without proper consent.

12. Data Retention

We keep customer information only for as long as necessary to complete orders, provide support, meet legal obligations, prevent fraud, and maintain business records.

When information is no longer needed, we may securely delete, anonymize, or archive it as permitted by law.

13. Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information.

You may also request that we stop using your information for marketing purposes.

To make a privacy request, please contact us using the details below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect once published.

We recommend reviewing this page regularly to stay informed about how we protect your information.

15. Contact Information

For questions about this Privacy Policy, your personal information, orders, products, shipping, returns, or customer support, please contact us:

Store Name: Lunaliame
Email: support@lunaliame.com
Phone: [Add your phone number here]
Business Address: 40 Nicholson St, Essendon VIC 3040, Australia

Please include your full name, order number, and the email address used at checkout when contacting us about an order or privacy request.

Thank you for trusting Lunaliame.